Privacy Policy
Introduction
Interactive Resources, LLC (IR) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Application-to-person (A2P) SMS services.
As of September 2023, a compliant privacy policy is required for all messaging campaigns, and all privacy policies will be reviewed for compliance. Per CTIA Guidelines Section 5.2.1, the critical point is this: It must be clear that an end user’s personally identifiable information (PII) (Mobile Information) will not be shared or sold to third parties for marketing.
Information We Collect
- Personal Information: We may collect personal information such as your name, phone number, and any other information you provide when you opt-in to receive SMS messages.
- Usage Data: We may collect information about how you interact with our SMS messages, including the date and time of messages, message content, and your responses.
- We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our service.
- We may receive information about you from third parties. For example, if you access our websites through a third-party connection or log-in, such as Facebook Connect, by “following,” “liking,” or adding Interactive Resources, LLC. We may also collect your data from partners like LinkedIn, Indeed, Careerbuilder, and Monster if you click on any links related to Interactive Resources content or reply to any messages from those third-party sites. The use of your information from those sites is governed by the privacy and opt-in policies and agreements with those third-party sources.
How We Use Your Information
- Send SMS messages, including job opening notifications, client/candidate process updates, satisfaction surveys, and promotional content.
- Improve our services and customer experience.
- Comply with legal obligations and protect our rights.
Sharing Your Information
- Service Providers: Third-party vendors who assist us in providing SMS services.
- Legal Requirements: If required by law or to protect our rights.
- Marketing and Promotional Purposes: We do not rent or sell your personal information (mobile/opt-in data) to third parties or affiliates for marketing or promotional purposes.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Your Rights
- Opt-out of receiving SMS messages at any time by following the instructions provided in the message.
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please call the HR and Compliance Office at (904) 821-8960.