Technical Service Advisor
Job Summary
The Technical Service Advisor delivers exceptional technical support to HVAC dealers and branch teams, directly contributing to sales growth and strengthening our position as a premier distributor. This role provides expert assistance via phone support, on-site field visits, and structured training programs designed to enhance the skills and performance of professional HVAC technicians.
As a key technical resource, the Advisor supports equipment implementation, promotes emerging technologies, and plays an integral role in developing training initiatives and advancing product innovation across the organization.
Key Responsibilities
Responsibilities include, but are not limited to:
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Provide expert technical support by phone to subsidiary branches, dealers, sales professionals, and third-party partners.
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Conduct on-site job visits to troubleshoot issues and support installation or service needs as required.
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Plan and deliver dealer training programs for subsidiaries, affiliated partners, and third-party dealers.
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Collaborate regularly with Regional Managers to identify training needs and develop future curriculum topics.
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Serve as a subject matter expert on new HVAC technologies, equipment, and accessories by actively participating in manufacturer and distributor-led training programs.
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Manage time effectively while working both independently and collaboratively within a team environment.
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Maintain and execute a professional development plan to ensure continued technical growth.
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Develop and manage an approved expense budget.
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Submit required reports in a timely manner:
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Monthly activity reports within 10 days following month-end.
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Monthly expense reports within 15 days following month-end.
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Maintain an accurate, up-to-date digital calendar shared with direct management.
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Support continuous improvement initiatives and perform additional duties as assigned.
Qualifications
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High School Diploma or GED required; relevant industry experience may be considered in lieu of formal education.
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Proficiency in Microsoft Office applications.
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Strong verbal and written communication skills.
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Ability to manage multiple priorities and quickly learn new technologies and systems.
Core Competencies & Skills
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Strong interpersonal and relationship-building abilities with both internal teams and external partners.
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Excellent facilitation and training delivery skills.
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Customer-focused mindset with the ability to foster long-term partnerships.
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Analytical and problem-solving capabilities with strong attention to detail.
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Effective independent contributor who also thrives in a team environment.
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Proactive approach to continuous improvement in service and processes.
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Clear and professional English communication skills (speaking, reading, and writing).